Conkersclaims Praised For Brilliant Service
Marya Harris of Blackheath, London, has heaped praise on financial experts conkersclaims.co.uk after they took the Halifax to task on her behalf - and swiftly secured her a full refund of excessive bank charges.
Marya Harris of Blackheath, London, has heaped praise on financial experts conkersclaims.co.uk after they took the Halifax to task on her behalf - and swiftly secured her a full refund of excessive bank charges. “I couldn’t fault the service I received in any way. conkersclaims.co.uk was absolutely brilliant,” said a delighted Marya. “Every person I spoke to was polite, pleasant and professional. I was kept fully informed at all times and would recommend them to others without a shadow of a doubt.”
As a long-standing Halifax customer, Marya had been increasingly annoyed by the bank’s `excruciatingly high’ charges and the final straw came earlier this year when she was charged £39 for being a mere 45p overdrawn. “It was really getting ridiculous and I was completely fed up with the amounts of money that kept disappearing from my account,” she said. Having read a newspaper article about a man who sent the bailiffs to his local bank, Marya was determined to recover her money but decided to try more conventional methods.
She spotted an advert for conkersclaims.co.uk on the internet and took the company’s 60-second online test to see if the experts could get her cash back. As a division of BrunelFranklin.com , one of the UK’s leading claims handling firms, conkersclaims has vast experience of the financial services industry and offering clients a stress-free service is among its priorities. “I downloaded some forms and we exchanged a few emails but conkersclaims did absolutely everything for me,” explained Marya. “I was advised not to deal directly with the Halifax and to leave it all to them which suited me fine. conkersclaims rejected the bank’s initial offers and then kept fighting my case until they managed to get a refund of all the charges I’d paid for the last six years.”
Marya, who is 61 and a retired nurse, said she was appalled by the performance of banks in general. “They charge customers a fortune but they’re none too keen to pay anything back. I did consider trying to get a refund myself but thought I might as well do it properly and use a professional service. I can’t thank conkersclaims enough for what they did. Aside from reclaiming the money, the courteous way I was treated and their customer service was what impressed me most, a complete contrast to the banks!” she added.
Ian Allison, corporate relations director for BrunelFranklin.com and conkersclaims.com , said this latest scandal had further damaged the already tarnished reputation of the financial services sector. “It’s hardly surprising that people are rapidly losing trust in the institutions when so many are blatantly taking advantage of their customers,” he commented. “Everyone accepts that banks provide a service and have a right to make charges, but the average size of these penalties is in no way proportionate to the costs involved, and simply cannot be justified. The more people who decide to challenge the banks, the greater chance there is that they’ll learn a valuable lesson and treat customers more fairly,” he added.
Anyone who thinks they’ve been unreasonably charged by a bank can contact conkersclaims for expert help. Just log on to www.conkersclaims.co.uk and take the simple 60-second test or telephone 0800 051 54 51 free of charge. The company operates on a no win, no fee basis and will pursue each case every step of the way to achieve the best result possible for clients.