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Bank Charges Frequent Q & A's

Q. What are the advantages of using conkersclaims™?
A. conkersclaims™ provides a personal service tailored to meet the needs of all our clients. Once we have received your instruction, our experienced team of advisers and legal experts will immediately start building your case to reclaim your bank charges.

We have won £100 million in financial compensation claims and over 45,000 cases.

With 100% success rate in claiming back bank charges you can rest assured in the knowledge that your case is being processed in the most effective way possible.

If required we will even go to court for you to present your case. You will not need to appear as we will manage the whole process – at no additional cost.

Q. Can't I do this myself?
A. The answer is, yes. You could do this yourself – there are many tasks you could do yourself but choose to leave it to the professionals. In today's demanding world many people simply don't have the time to trawl through paperwork. Our designated team of claims specialists has a combined knowledge base spanning 60 years in the financial services industry. We have both the time and experience to ensure you receive what is owed to you.

Q. Could the bank close my account?
A. In theory the bank could close your account although we have never experienced this.

In the very unlikely event the bank did decide to close your account, you can rest assured that we would raise an official complaint to the Financial Services Authority on your behalf citing retaliatory action against your claim. This would be far more damaging for the bank than you claiming against them! We can also assist you in setting up a new bank account, making the whole process smooth and effortless for you.

Q. How secure are my details with you?
A. All data is held in accordance with the provisions of the Data Protection Act 1998 ("DPA").

All personal data will be held in accordance with the terms of the Company's privacy policy which can be found on the Company's website www.brunelfranklin.com.

The Company will not use the Client's personal data except for the purposes to which the Client has agreed.

We are a well known company trusted by thousands so be assured your details are safe with us.

* Please be advised you may incur charges if you provide misleading information, do not provide prompt information when requested or cancel your contract.